Privacy policy.

Information we collect

When you contact us or become a client, we may collect your name, business name, email address, phone number, enquiry details, project information and correspondence. For paid services, we may also keep billing details, invoices and transaction records.

Please only share information relevant to your enquiry or project. Do not include passwords, payment card details or sensitive personal information in an enquiry.

Our website enquiry form

When you submit a discovery call request, your name, contact details, enquiry type and any optional information you provide are processed by our website on Vercel and sent through Resend to contact@websitesbuiltbetter.com. We receive and manage these emails in Google Workspace to respond to your enquiry.

Your name, an enquiry type and at least one contact method are required. Business name, an explanation for “Other” and additional information are optional. The website does not save form entries in browser storage or a separate enquiry database; email providers may retain message content and delivery records.

Website visits and cookies

When you visit the website, hosting and security providers may process technical information such as your IP address, browser and device details, pages requested and access times to deliver, secure and maintain the site.

You can manage or block cookies through your browser settings. Blocking cookies may affect features provided by third-party services. We will update this policy if we introduce analytics or advertising tools.

How we use information

We use information you provide to respond to enquiries, arrange discussions, prepare quotes, deliver website projects, provide hosting and support, manage accounts and meet legal obligations. Without relevant contact or project details, we may be unable to respond or provide a requested service.

We do not sell personal information. Sending an enquiry does not subscribe you to a marketing mailing list.

Service providers and sharing

We use service providers to support business activities, including email, website hosting and file storage. We use Vercel to host this website and Google Workspace for business email. Resend provides email delivery when enquiry submissions are enabled, as explained above. These providers may handle information needed to deliver their services. We may also share relevant information with professional advisers or where required or authorised by law.

When we help manage a client website, we handle information supplied for that work according to the agreed project or support instructions. Each client remains responsible for the privacy notices and practices of their own business.

Overseas processing

Cloud service providers, including Google and Vercel (and Resend when submissions are enabled), may store or process information outside Australia, including in Japan, the United States and other countries where they operate. Our Resend sending domain is configured to use the Tokyo region in Japan. Locations depend on the service and its settings; we do not promise that information will remain in Australia.

Storage and retention

Business correspondence and project records are held electronically. We take reasonable steps to protect information and restrict access to people who need it for their work. No internet transmission or storage system is completely secure.

We keep information for as long as reasonably needed for its purpose, ongoing services, record-keeping and legal obligations. When it is no longer needed, we take reasonable steps to delete or de-identify it, subject to applicable retention requirements and backup cycles.

Access, corrections and concerns

For privacy questions or requests, email contact@websitesbuiltbetter.com.

You can ask what personal information we hold about you, request a correction or deletion, or raise a privacy concern. We may need to verify your identity. If we need to retain information or cannot fulfil a request, we will explain why.

We will review privacy complaints and respond within a reasonable time. If more time is needed, we will let you know. You can also contact the Office of the Australian Information Commissioner for guidance or to ask whether it can consider your complaint.

Changes to this policy

We will update this page when our information-handling practices change. The date above identifies the latest version.